The future of health care is in fact dependent on reemphasizing time tested, old school values inherent in PCC through the use of modern communication tools. If we are to move forward, it must towards a hybrid high tech, high touch system that does not shun the use of technology but instead embraces the .My dad remembers the days when he saw his doctor s face during a visit. Now, he says, he sees his doctor s back as his doctor taps on the keyboard of his electronic health record EHR . He also notes that even when computer screens allow more of a face to face interaction, healthcare providers .Does the use of Electronic Health Records EHR systems get in the way of doctor patient interaction? Does it make the doctor visit experience colder and more distanced more dehumanized? Is there more interaction with the tools, at the expense of the emotional connection that comes from simple eye .There is no denying that technology is transforming the healthcare experience. However, better patient outcomes are still reliant on strong patient engagement. Further, people have various needs and preferences when it comes to how they want to approach and manage their health. A one size fits all .
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UCC ORY UPMC EALTH PAN University of Pittsburgh Medical Center Health Plan Delivers A High Touch, High Tech Customer Experience UPMC .
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